May 22, 2018 Camila Ferreira


The goal of our team is to use our software to help our clients run their clinical trials. We work in pairs of technical experts and project managers to gather business requirements and design solutions. Our biggest challenges are firstly, to balance the customization requests of clients with our vision of a simple and scalable product. Secondly, to advocate for the customer, and project manage a variety of internal stakeholders like product owners, software developers, and designers to facilitate alignment in the project’s vision and ensure timely delivery.


Berlin, Germany

Your Responsibilities

  • Responsible for managing several accounts and being the face of the company to clients – providing clients with excellent service and support
  • Maintain the CRM with all relevant customer/client info and communications
  • Champion and influence for the customer/client at all levels internally
  • Communicate customer/client needs, product related challenges, and opportunities to the product team
  • Be accountable for the revenue stream of accounts by achieving growth targets, preventing attrition, and solving issues that might impact revenue growth
  • Build new business relationships using existing industry contacts
  • Give sales presentations and demos to various types of stakeholders from executive leaders to data managers, business developers, biostatisticians and more
  • Gather and understand market trends that impact how Clincase can serve customers better to form account management strategies
  • Meet with customers/clients to document and clarify specific requirements of each project
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Manage the process of a project from RFP to proposal development, quotation creation, project implementation, wrap up and invoicing
  • Work with software development and product development to translate business requirements to software specifications
  • Work with the product owner and solutions specialists to coordinate deliverables for projects balancing client needs and software development priorities and resources
  • Track project performance, specifically to analyse the successful completion of short and long-term goals – escalating when there are high risk issues that are difficult to solve
  • Use and continually develop leadership and stakeholder management skills internally and externally

Your Profile

  • You believe in the impact that technology can have in transforming healthcare
  • You are energized by the idea of contributing to a small and growing company – which involves wearing different hats at times, stepping in to support other teams, and prioritizing competing needs
  • You build strong relationships with others, and want to support them in their endeavors
  • You believe that learning is a lifelong commitment, and have endeavored to develop yourself professionally through education, experience or exposure

Key Qualifications

  • Fluent in English and German (written and spoken)
  • Bachelor’s Degree in business, life science, information technology or other scientific fields
  • Minimum three years’ experience in project management
  • Minimum three years’ experience in account management
  • Business acumen including financial literacy, familiarity with translating business strategy to actionable plans

Strong networker with experience building industry relationships and cultivating them into sales leads

Get in Touch