Careers

Clincase is actively looking for a e-clinical Solutions Specialist to analyze, understand, and reproduce problems reported by customers in order to propose fixes, and provide answers to short-term roadblocks. The e-clinical Solutions Specialist also assists customers by providing demonstrations and training sessions of Clincase’s systems. For this position, you will be embedded within the Product Development team, understanding the upcoming features, contributing to product solutions. Clincase products and services that best meet their needs.  

DUTIES

• Identify customer’s product and service problems through tools like Zendesk.
• Resolve customer’s product and service problems by working with Product Owners, Developers, and Testers to analyze, understand, and reproduce issues.
• Achieve a wide understanding of Clincase’s systems and their functionalities to demonstrate, and help clients use them.
• Perform demonstration sessions and training on Clincase’s systems to end-users.
• Support the Product Team, uncovering the client’s needs, challenges, and desired results.
• Participate in daily meetings with the Product Team to stay on top of upcoming launches and inform customers about the expected news.
• Recommend our products or services that will best meet client’s needs.
• Create documents and diagrams for customers that help explains our software and solutions.

REQUIRED EXPERIENCE AND QUALIFICATIONS 

• Completed scientific studies or medical-documentary training with experience of work in the field of clinical research
• Degree in computer science, software engineering with experience in highly regulated development environment
• Practical experience with electronic data acquisition (EDC systems) and data management
• Strong ability to work in a team and strong communication skills
• Independent, proactive and detail-oriented way of working
• Excellent written and verbal communication skills in English

TECHNICAL SKILLS NEEDED

• My SQL
• Linux
• Understanding log messages/ files
• Understanding XML

HIGHLY-DESIRED BUT NOT REQUIRED 

• Knowledge of ICH-GCP and CFR Part 11 compliance
• German language proficiency
• Experience using tools like Zendesk to communicate with customers

HOW TO APPLY

Please send your CV, presentation letter, salary expectation and earliest starting date in English to info@clincase.com

Clincase is currently seeking an experienced and motivated with a background in technology and in the life sciences industries. A strategic and conceptual thinker who can motivate and lead a team of highly-specialized software and life sciences professionals towards successful outcomes.

DUTIES

• Clincase’s Product Owner will drive the company’s growth by evaluating new business opportunities, prioritizing features, keeping track of competitors, launching new products,
• evolving customer relationships and prospecting new clients
• Network to build strategic alliances
• Manage the product lifecycle from product planning through development and delivery
• Identify key competitor and market trends
• Represent Clincase as a product expert at industry events, community sites, etc.
• Work with Engineering to define product release requirements
• Partner with Marketing to define the product positioning and business value
• Synthesize market and customer feedback into product roadmaps, requirements, and priorities author high quality business requirements and product definition for business analysts and engineering
• Articulate product requirements to drive feature implementation
• Evangelize Clincase products and serve as the subject matter expert for the product
• Demonstrate Clincase’s business value and benefits to internal and external audiences
• Be responsible for reviewing and approving stories for feature completion and overall usability

THE IDEAL PRODUCT MANAGER IS

• Experienced in creating actionable product plans and is results-driven
• Possessed of excellent verbal and written communication skills
• A diplomatic and enigmatic communicator who is able to set priorities across the organization
• Maintains a client-focused approach to work
• An excellent negotiator
• Able to interpret and integrate feedback from all stakeholders and team members
• Passionate for the e-Clinical Technology Solutions industry and sees the potential for growth and inherent value in the Clincase software
• Service oriented and focused on meeting our client’s needs and expectations
• Intensely curiosity about our industry and its future
• Experienced in product strategy and planning and is skilled in market analysis
• Able to drive product direction, definition and requirements
• Attentive to detail to ensure features are both functionally complete and meet UX criteria
• Willing to be the resident expert on all things Clincase including product sales, marketing and professional services
• Business and tech savvy, have the mind of a businessman and heart of a developer
• Fluent or of a high-level of proficiency in both English and German

REQUIRED EXPERIENCE AND QUALIFICATIONS

• A Bachelor’s degree in IT or life sciences; or equivalent years of experience
• 5+ years experience in Product Management or similar role in Life Sciences or Technology
• 3+ years of overall experience in software development
• Experience working Agile.

Highly-Desired

• Master’s degree or Phd in a relevant subject matter
• Multi-lingual

HOW TO APPLY

Please send your CV, presentation letter, salary expectation and earliest starting date in English to info@clincase.com

We have an opening for a Quality Assurance Assistant (remotely within EU time zone). The right candidate will be responsible for assisting the Quality Manager to implement and maintain quality procedures & processes in compliance with ISO9001:2015 and any other relevant quality standards.

Whether you have prior experience with Quality Management Systems, or you are a self-motivated individual looking for an exciting opportunity, this may be the perfect opening for you, with the potential to learn, develop and grow.

DUTIES

• Assist with project delivery, training & implementation of the Quality Management System (QMS) to attain ISO accreditation
• Assist in the design, development and improvement of QA processes and documentation.
• Assist with the implementation and rollout of the QMS system
• Co-ordination of the Non-Conformance and Corrective & Preventive Action (CAPA) system.
• Assist with identifying root causes of non-conformances, support investigations and assist in implementing corrective action
• Reviewing and advising on deviations, concessions & dispositions and ensuring they are closed in a timely manner.
• Reviewing and updating controlled documents.
• Support internal audits and co-ordinate the timely closure of all audit actions
• Analyse trends in non-conformance & customer feedback data to identify and recommend areas for improvement
• Assist in producing Standard Operating Procedures (SOPs) for new & existing processes
• Communicate the release of SOPs and provide training to ensure compliance
• General Administration duties

 THE CANDIDATE

• You will be self-motivated, extremely well organized, and capable of leading by example. You should have the ability to communicate effectively on all levels and be able to work autonomously where required.
• The ability to communicate well with both internal and external parties, written, verbal and visual.
• Proficiency with Microsoft word, Excel, Power Point and Outlook.
• Strong problem-solving abilities with a logical approach to problem resolution
• The ability to gather and analyse information from a variety of sources both internal and external to support your recommendations

HOW TO APPLY

Please send your CV, presentation letter, salary expectation and earliest starting date in English to info@clincase.com

Clincase is looking for an organized and passionate Part time People and Culture Manager (Contract) to join our wonderful international People and Culture team in Germany and Singapore.  With your passion for people and your experience, you will support the team and employees through our whole lifecycle, always ensuring that all out HR processes run smoothly.  You will be report to our COO and you will be part of an international team.

YOUR RESPONSIBILITIES

• Design onboarding, learning and development programs closely with the leadership team and managers for employees
• Support and advise managers in terms of employees’ performance or help them in putting in place performance improvement plans
• Identify any gaps in HR processes/systems and collaborate with relevant stakeholders internally
• Collaborate proactively with the global team to manage and improve HR workflows that support the team and the wider business
• Maintain up to date employee HRIS records ensuring the data is regularly audited – take ownership and be accountable for data.  Use data to create ad hoc reports for our  management team.
• Be the first point of contact for admin requested such as signing contracts, vacation, sick leave, parental leave

THE CANDIDATE

• You are a passionate People Manager with at least 3+ years experience
• You have a hands-on mentality and strong interpersonal skills
• You have excellent organizational skills with attention to detail and the ability to prioritize
• You have good MS Office skills
• Experience with BambooHR is a plus
• You are fluent in English, German is a plus

HOW TO APPLY

Please send your CV, presentation letter, salary expectation and earliest starting date in English to info@clincase.com