August 28, 2017 Nelson Tan

We are hiring! ACCOUNT / PROJECT MANAGER (Dual Role) (m/f)

Clincase is currently seeking an Account Manager and Project Manager (Dual Role) to become part of a dynamic team. You will be joining an innovative software development company at a pivotal point of their expansion with true career development opportunities.


Berlin, Germany

Who are you?

  • You are passionate about the impact of technology on the clinical field
  • You love the challenge of project management, and are intimately familiar with the parameters of cost, quality and time
  • You are excited by the prospect of variety and ambiguity created by the complexity of managing several project and accounts, and balancing diverse stakeholder interests
  • You build strong relationships with others, and are empathetic to other people’s needs and concerns
  • You believe that learning is a lifelong commitment, and have endeavored to develop yourself professionally through education, experience or exposure

Duties – Account Manager

  • Responsible for managing several accounts and being the face of the company to many clients – providing clients with excellent service and support
  • Maintain the CRM with all relevant customer/client info and communications
  • Champion and influence for the customer/client at all levels internally
  • Communicate customer/client needs, product related challenges, and opportunities to the product team
  • Be accountable for the revenue stream of accounts by achieving growth targets, preventing attrition, and solving issues that might impact revenue growth
  • Build new business relationships using existing industry contacts
  • Give sales presentations and demos to various types of stakeholders from executive leaders to data managers, business developers, biostatisticians and more
  • Feedback all suggestions for improvement and market research to senior staff, ensuring they are aware about all competitive activities within accounts

Duties – Project Manager

  • Meet with customers/clients to take detailed ordering briefs and clarify specific requirements of each project
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Manage the process of a project from RFP to proposal development, quotation creation, project implementation, wrap up and invoicing
  • Work with software development and product development to translate business requirements to software specifications
  • Work with the product owner and solutions architects to coordinate deliverables for projects balancing client needs and software development priorities and resources
  • Track project performance, specifically to analyse the successful completion of short and long term goals – escalating when there are high risk issues that are difficult to solve
  • Use and continually develop leadership and stakeholder management skills internally and externally

Education and Experience:

  • Bachelor’s Degree in business, life science, information technology or other scientific fields
  • Minimum three years’ experience in project management (or equivalent combination of training and experience that provides the required knowledge, skills and abilities)
  • Minimum three years’ experience in account management (or equivalent combination of training and experience that provides the required knowledge, skills and abilities)

Knowledge, Skills and Abilities:

  • Business acumen including financial literacy, familiarity with translating business strategy to actionable plans
  • Strong networker with experience building industry relationships and cultivating them into sales leads
  • Advanced time management and analytical skills
  • Experience with process creation and improvement
  • Excellent oral and written communication skills with the ability to communicate with internal and external clients
  • Demonstrated ability to mentor and train team members and customers in a positive and effective manner
  • Excellent team player with team building skills


Clincase offers a growing and dynamic working environment in Berlin the European center of technology, culture and government. Ours is a company culture that encourages open channels for discussion, the free flow of ideas and a real chance to impact, develop and innovate solutions inside a rapidly developing and evolving industry.

The incoming Account Manager and Project Manager is, like all of the team at Clincase, invited to explore new opportunities that add value to Clincase and to identify and participate in relevant professional trainings, workshops, and certifications.

Clincase offers a competitive salary, benefits package, advancement opportunities and other incentives.


Please send your CV, presentation letter, salary expectation and earliest starting date in English to

To learn more about the work we do, please visit us online at


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